Online order help
Having an issue with an online order?
Before you call or email, check the common questions below – they solve most problems quickly.
If you’re still stuck, you can contact us at the bottom of the page.
We have moved house and the billing address is not correct. Can I update that?
No need to worry.
All the items are being delivered to the school.
I ordered the wrong size. Can I update the order?
Yes you can.
Send a copy of your invoice to onlineorders@zerosports.com.au
We will refund your payment and you can place the order again
I hate technology and am having trouble opening the link that the school sent!
At busy times, there may be some traffic issues, so please allow time for the link to refresh, or come back a little later and try again.
Or perhaps you have missed the time frame? Please check with the school that the link is still open for ordering.
I forgot to order and now my child is very unhappy. Can I PLEASE place a late order ?
We always try to help.
No one needs an unhappy child.
Please contact us via the form below.
My child wants to start wearing the shirt as soon as possible.
What date will the shirts be ready?
The delivery date is determined in consultation with your child’s school.
We suggest talking with the teacher, or school coordinator to find out when they expect delivery.
Can you deliver my order to my home address instead?
No. All school orders are delivered in bulk to the school for distribution.
We’re not able to change delivery to individual home addresses.
I didn’t receive an email copy of my order. Can you resend it?
Yes. Use the contact form and include:
- Date and approximate time you ordered
- Your full name
- Student’s name
- School
We’ll locate your order and resend the confirmation to you.
My payment won’t go through. What should I do?
If your payment is declined:
- Check your card details are correct.
- Ensure you have sufficient funds/limit.
- Confirm your billing address matches the address your bank has on file.
If it still doesn’t work, take a screenshot of any error message and contact us using the form below.